Snap Deals strives to provide the best possible service to its customers.
Can I Return Groceries Ordered
Yes you can. Snapy Deals will gladly refund perishable goods should customers not be satisfied with the quality thereof, within the product’s expiry date and if is in its original packaging within 1 business day of receipt of the items.
How Should I Return An Item?
Please bring it or courier it to Snapy Deals in its original packaging. If you received a delivery with a defected item/s, simply give it to the driver for return.
Remember, your online Order Number is your guarantee, so please keep it handy.
Please note: Perishable items cannot be returned due to the fact that a customer had a change of mind in respect of the particular purchased item, this is due to public and food safety regulations.
Refunds For Returns Made After The Delivery
Should you need to return an item delivered to you, after the driver has left, it is your responsibility to return the item/s to Snapy Deals . Snapy Deals delivery service requires us to provide a single delivery service at a pre-agreed price. You accept that we are not liable to provide the same service as part of a returns procedure after we have left your premises from the original delivery.
Note that the items returned need to be in their original packaging, within the product’s expiry date and undamaged.
The customer will be liable for the costs of returning the goods, should it relate to a change of mind purchase.
Returned Goods Must Be:
- In its original packaging
- In its original condition
- within the product’s expiry date
- within 1 business day of receipt of the items
Certain Conditions And Exemptions Apply:
No returns will be accepted if:
- Goods have been altered in any way
- There is a health risk attached
- Due to public and food safety regulations.
- Past the product’s expiry date
- Past 1 business day of receipt of the items
What If I Receive A Product/S That I’m Not Happy With At Time Of Delivery? (In The Event Of Poor Quality/Damaged/Faulty/Incomplete And Unwanted Products/Substitutions)
Should you not be entirely satisfied with your order, you are welcome to return any product, which was purchased as part of an Online Shopping order, to the delivery driver. Returns must be marked and signed for as such on the delivery note that accompanies the order. Any refunds for unwanted substitutions or returned items will be made after the goods have been received back into stock by Snapy Deals.
For the avoidance of doubt, Snapy Deals cannot redeliver any items.
Will I Get Refunded For An Item That Was Paid For But Not Delivered?
Yes you will. If you receive an order that is short delivered, please ensure you note the missing items with the driver and on the delivery note. These items will be refunded once the documentation is returned to Snapy Deals store.
How Long Will It Take To Receive My Refund After Sending Items Back?
Refunds are usually processed within 48 hours but may take up to 7 days depending on the banks involved.